Establishing a successful eCommerce website is a
tricky proposition. As with any business, a proper
marketing campaign is necessary to spread the word about
your site efficiently and in a cost-effective manner.
But just because it's an online business, you shouldn't
restrict your advertising methods to online offerings
and Search Engine Optimization (SEO).
I'll Take Geography For $100,
Alex
Although it may sound a bit odd at first, small
businesses that are limited to a particular geographic
region actually have an advantage in trying to attain
natural search engine rankings.
Let's say you sell seashells in Southern Connecticut.
It doesn't take a Yale marketing degree to know that it
would be unwise for you to spend money advertising to
folks living in Utah. Instead, you'd focus your SEO
efforts on phrases that included some form of geographic
reference, such as "Connecticut seashells" or "seashells
in New Haven CT". This is a way of targeting your
marketing efforts to people who are actually potential
customers. It also has the added benefit of restricting
the number of competitors to websites that are within
your geographical region.
Unfortunately, for small businesses looking to sell
on a national or international level, limiting their
marketing efforts to a small geographical region puts a
severe limitation on the number of potential customers
their ads will reach. Conversely, removing the
geographical reference increases the number of
competitor sites, and this often results in having to
compete against the "big boys" with their stratospheric
marketing budgets. It's a classic lose-lose
proposition.
If You Build It, They Will Come
While this concept made for a decent movie, if you
think it applies to websites, then you're indeed living
in a Field of Dreams. If you want people to visit your
website, they need to know you're open for business.
This can be difficult as many small business owners
fall into an expensive and time-consuming process of
trial-and-error, utilizing methods that focus solely on
online advertising techniques.
Planning Is The Key
But the real key to successfully marketing your
business is to actually market your BUSINESS - not your
WEBSITE. And the key to any successful marketing
campaign is to make a PLAN. Unless you're extremely
lucky, the trial-and-error approach is a classic waste
of time and money. And while it's a bit of a cliché,
failing to plan really is planning to fail.
The advice I typically give to clients when starting
up a new ecommerce site is: First, get the ball rolling
by using some type of Pay-Per-Click program. They
provide targeted traffic to your site, and most give you
the ability to set budgetary limitations to keep your
spending in line; Second, enlist the services of a
professional marketer to construct a proper marketing
plan. Small business owners sometimes see this as an
expensive proposition. But it is, in my opinion, a
necessary step to a successful online business. While it
does involve a small investment, a good marketing person
can help to ensure your advertising dollars are spent
wisely. This is a must if you're going to play on the
same field as the big boys.
Closing the Deal
One question I've heard a number of times is: "People
love my site, and I get a decent amount of traffic, but
why aren't they buying?" Of course there are many
potential answers to this question, but the first thing
to look for is pricing.
The Internet makes it very easy for people to find
the lowest price (including shipping and handling). And
if their perception is that everything else is equal,
they will ALWAYS opt for the lowest price.
So if you're looking to sell something on your
website, consider a PPC program to get things rolling,
hire a professional to help you design an appropriate
marketing plan, and be certain to set your prices
accordingly. This should improve your chances at
long-term success.